Refund and Returns Policy

At Belle Diamante, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may be eligible for a refund or exchange subject to the terms and conditions outlined below.

Eligibility

To be eligible for a refund or exchange, please ensure that:

1. The item is returned in its original condition, unworn, and with all original packaging and tags intact.
2. The return is initiated within 7 days from the date of delivery.
3. The item is not a custom-made or personalized product, as these items are non-refundable unless defective.

Refund Process

To initiate a refund or exchange, please follow these steps:

1. Contact our customer service team at contact@bellediamante.com within [number of days] days of receiving your order to request a return authorization.
2. Pack the item securely in its original packaging and include any accessories or documentation that came with it.
3. Ship the item back to us at the address provided by our customer service team.
4. Once we receive the returned item and verify its condition, we will process your refund or exchange within 10 to 15 working days

Refund Method

Refunds will be issued in the original form of payment or as store credit, depending on your preference and the circumstances of the return. Please note that shipping and handling charges are non-refundable, unless the return is due to a manufacturing defect or an error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@bellediamante.com so that we can arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are non-returnable and non-refundable:

1. Custom-made or personalized products (unless defective).
2. Items that have been worn, altered, or damaged by the customer.

Contact Us

If you have any questions or concerns about our refund policy or the status of your return, please contact our customer service team at contact@bellediamante.com.

Changes to this Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on this page.

Last Updated: June 12, 2024